Last updated: March 24, 2026
1. Purpose and Scope of these Terms of Service
The purpose of these Terms of Service (hereinafter – the Terms) is to establish the procedure by which SIA Request, registration number: 40203423105, legal address: Stabu iela 109 – 1, Riga, LV-1009, Latvia (hereinafter – the Service Provider) provides hosting and infrastructure services under the brand request.host (hereinafter – the Services), as well as to define the rights and obligations of the Customer.
The Terms are binding on all natural and legal persons (hereinafter – the Customer) who apply for or use the Services.
The Terms determine the procedure for using the Services, permitted use, conditions of Service availability, backup procedures, payment terms, limitations of liability, and other conditions related to the provision of the Services.
The Service Provider shall have the right to make changes to the Terms at its sole discretion. The current version of the Terms is available on the Service Provider’s website – www.request.host and is applicable from the moment of its publication.
2. Description of Services and Provision Procedures
The Service Provider provides website hosting, server resources, data storage, technical maintenance, backups, and other hosting-related Services.
Services are provided in accordance with the Service plan chosen by the Customer, an individually concluded agreement, or an issued invoice.
The Customer is provided access to the technical management and administration of the Services via the hosting control panel: www.console.request.host
The Service Provider is entitled to involve third parties in the provision of Services, while maintaining responsibility to the extent provided by the laws and regulations.
Any IP addresses assigned to the Customer as part of the Services are leased, not sold. The Service Provider retains ownership of all assigned IP addresses and reserves the right to change or revoke them with reasonable prior notice if required by technical, network administration, or regulatory circumstances.
3. Procedure for Entering into a Distance Agreement and Its Entry into Force
The agreement between the Service Provider and the Customer is concluded as a distance agreement.
The agreement enters into force at the moment when the Customer has placed an order for the Service on the Customer portal at www.accounts.request.host, confirmed their agreement with the Terms, and payment has been made or the payment obligation has been assumed.
By placing an order for the Service and concluding this distance agreement, the Customer confirms that they are at least 18 years of age or possess the legal capacity and authority to do so.
An integral part of these Terms and the distance agreement is the Data Processing Agreement (DPA), which governs the processing of personal data and is available on the Service Provider’s website – www.request.host/data-processing-agreement
If the Customer is a consumer within the meaning of the laws and regulations, the provisions of the Consumer Rights Protection Law are applicable to the distance agreement.
If the provision of the Service has commenced with the Customer’s explicit consent before the expiration of the withdrawal period, the Customer may lose the right of withdrawal in the procedure established by the laws and regulations.
After the conclusion of the contract, the Service Provider shall send a confirmation of the agreement to the Customer’s registered email address, including the key contractual terms on a durable medium.
4. Permitted Use and Prohibited Activities
The Customer is obliged to use the Services lawfully, in good faith, and in accordance with the Terms.
The Customer is prohibited from:
- Placing or distributing content that is illegal, including but not limited to material promoting violence, terrorism, or child exploitation;
- Infringing the intellectual property rights of third parties, such as hosting or distributing pirated software, media, or counterfeit goods;
- Distributing malware, harmful code, or engaging in any fraudulent and deceptive activities, including phishing;
- Using the Services for distributing unsolicited bulk email (spam) or operating unauthenticated open email relays;
- Performing unauthorized access to data or systems, or actions that threaten the security and stability of the hosting infrastructure;
- Engaging in network abuse, including port scanning, IP spoofing, or initiating Distributed Denial of Service (DDoS) attacks;
- Using server resources (CPU, RAM, network bandwidth) in a disproportionate amount that negatively affects the Service quality for other customers, including, but not limited to, cryptocurrency mining;
- Using network bandwidth or data transfer in a manner that significantly exceeds a normal hosting or VPS usage profile (e.g., operating public mirror servers, streaming platforms, or large-scale file-sharing networks) unless an appropriate specialized Service plan has been purchased.
The Service Provider may immediately restrict or suspend the Services without prior notice where necessary for security reasons, to prevent harm to the infrastructure, or where required by applicable law.
In other cases, where reasonably possible, the Service Provider shall provide prior notice and an opportunity for the Customer to remedy the violation.
Third parties may report potentially illegal content or activities related to the Services by submitting a violation report on www.abuse.request.host or sending a notice by email: [email protected]
Upon receiving such notice, the Service Provider shall assess the situation and may restrict access to content or Services or suspend them if necessary to ensure compliance with applicable laws.
5. Service Availability and Service Level Agreement
The Service Provider aims to maintain Service availability of up to 99.9% per calendar month. This is a target level and does not constitute a guarantee.
Service availability may be affected by scheduled maintenance, third-party infrastructure issues, or force majeure events.
Planned technical maintenance, if possible, is carried out outside of peak usage hours and the Service Provider shall, where possible, notify the Customer at least 24 hours in advance by sending a notice to the Customer’s registered email address and/or publishing a notice on the Service Provider’s infrastructure status page: www.status.request.host
In the event that Service availability falls below 99.0% in a calendar month, the Customer may request a credit for future Services within 7 days from the last day of the month; no other financial compensation, discounts, or refunds shall be provided.
6. Backups and Data Security
The Service Provider performs Customer website level backups once a day.
Backups are created for the purpose of risk mitigation; however, the Service Provider does not guarantee that the backups shall always be complete, available, or technically restorable.
The Customer is responsible for creating additional backups of their data if necessary for the Customer’s business activities.
The Service Provider is not responsible for data loss or damage if the restoration of backups is not possible for technical reasons or reasons beyond the Service Provider’s control.
7. Customer Support
Customer support is provided electronically on the Customer portal at www.support.request.host or by email: [email protected], and covers technical, billing, and account-related matters.
The Service Provider sets out to respond to support requests within a reasonable timeframe, with requests being prioritized based on their severity and impact.
The Service Provider’s typical response times are 1-2 hours and may extend up to 24 hours depending on the nature and complexity of the request. These response times are indicative only and do not constitute a guaranteed Service level agreement.
Support requests related to third-party software, including but not limited to plugins, themes, or custom code, are outside the scope of standard support unless otherwise agreed in writing between the Customer and the Service Provider.
For information regarding custom development Services, the Customer may submit a project inquiry on www.request.lv or contact the Service Provider by email: [email protected]
8. Payment Procedures and Terms
Payments for the Services are made electronically on the Customer portal at www.accounts.request.host or by bank transfer in accordance with an issued invoice.
Payment can be made by debit card, credit card, PayPal, Apple Pay, Google Pay, SEPA Direct Debit, or bank transfer, and the Customer confirms that they are entitled to use the chosen payment method.
If the Customer unjustifiably disputes a payment or performs a chargeback, the Service Provider has the right to:
- Restrict or suspend the provision of Services;
- Request compensation for costs associated with the dispute;
- Terminate the agreement in case of a material breach.
If payment is not made within the specified period, the Service Provider has the right to calculate late payment interest and transfer debt collection to third parties.
Payments are non-refundable, except where required by applicable law or agreed otherwise between the Customer and the Service Provider.
All prices indicated by the Service Provider are exclusive of value added tax (VAT) unless explicitly stated otherwise. VAT shall be calculated and added to the invoice in accordance with applicable laws and regulations, depending on the Customer’s country of residence and legal status.
To receive an invoice with a 0% VAT reverse charge, the Customer must provide a valid VAT number, which is verified using the European Commission’s VIES system. Invoices are available for download in the corresponding Customer portal section at www.accounts.request.host/invoices or by requesting them by email: [email protected]
The Service Provider reserves the right to change the prices of the Services at any time. The Service Provider shall inform the Customer of any price changes at least 30 days before the start of the next billing cycle by sending a notice to the Customer’s registered email address. By continuing to use the Services after the price changes take effect, the Customer agrees to the new payment terms.
9. Termination of the Agreement and Data Deletion
The Customer has the right to opt-out of the Services at any time using the corresponding Customer portal section at www.accounts.request.host/subscriptions or by submitting a withdrawal request form by sending an official letter to the Service Provider’s legal address: Stabu iela 109 – 1, Riga, LV-1009, Latvia or by email: [email protected]
Upon discontinuation of the use of Services or termination of the agreement (including in case of non-payment), the Service Provider shall retain the Customer’s data for a restoration period of 14 days.
This retention is provided as a Service to allow for data recovery; after this period, all data and server instances are permanently and securely deleted in accordance with the Service Provider’s data disposal procedures.
The Service Provider reserves the right to unilaterally terminate this agreement and permanently delete the Customer’s account and data without prior notice in the event of a material or repeated breach of these Terms, including cases where the Customer engages in fraudulent activities or hosts illegal content.
10. Customer Responsibility
The Customer is fully responsible for the legality of the placed content, data security, and the protection of access information.
The Customer shall indemnify the Service Provider for all losses resulting from the Customer’s illegal actions.
If the Customer provides commercial services to third parties (their end-users) within their server instances, the Customer assumes full responsibility for ensuring that the actions of these end-users comply with these Terms. In the event of a violation, the Service Provider shall hold the Customer directly liable.
The Customer is responsible for maintaining accurate and up-to-date contact and billing information in the Customer portal: www.accounts.request.host
The Customer must ensure secure access to the technical control panel at www.console.request.host and immediately notify the Service Provider of any unauthorized access to their accounts or any suspected security incident.
The Customer acknowledges that they are solely responsible for maintaining independent, off-site backups of all data hosted on the Service Provider’s infrastructure, as well as for the security, configuration, and maintenance of their applications, software, and content hosted within the server instances, including, but not limited to, the regular and timely application of security patches and software updates.
11. Limitation of Liability
Except for losses caused by the Service Provider’s gross negligence or willful misconduct, the Service Provider’s total aggregate liability for direct losses arising out of or in connection with the Services shall be limited to the total amount paid by the Customer for the specific Services during the 3 months immediately preceding the event giving rise to the claim.
To the maximum extent permitted by applicable law, the Service Provider shall not be liable for any indirect, incidental, or consequential losses, including but not limited to: lost profits, loss of business opportunity, reputational damage, or business interruption.
12. Circumstances of Force Majeure
The Service Provider is not liable for failure to fulfill obligations due to circumstances of force majeure.
Circumstances of force majeure are considered to be the results of calamity or disaster that cannot be predicted and prevented. Such force majeure circumstances include events beyond the control and responsibility of the Service Provider (natural disasters, water floods, fire disasters, earthquakes and other natural disasters, as well as war and hostilities, strikes, prohibitions by competent state authorities and other circumstances beyond the limits of the Service Provider’s control).
13. Governing Law and Dispute Resolution
These Terms have been drafted in accordance with and are governed by the applicable laws and regulations of the Republic of Latvia.
All disputes and disagreements arising or that may arise during the execution of the Services or in connection with these Terms shall be resolved through mutual negotiations.
If a dispute cannot be resolved through mutual negotiations, it shall be submitted to the courts of the Republic of Latvia according to the jurisdiction of the Service Provider’s legal address.
14. Other Provisions
The Customer may not assign or transfer this distance agreement, or any of its rights or obligations hereunder (including selling their account), to any third party without the prior written consent of the Service Provider.
The failure or delay of the Service Provider to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision in the future.
If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect and shall not be affected thereby.
These Terms may be amended as necessary, with the current version of the Terms being published on the Service Provider’s website.
The Service Provider shall notify the Customer of any material changes to the Terms at least 30 days before they take effect by sending a notice to the Customer’s registered email address. By continuing to use the Services after the changes take effect, the Customer confirms their agreement to the new version of the Terms.
These Terms are also available on the Latvian language version of the Service Provider’s website (www.request.host/lv/lietosanas-noteikumi). In the event of any inconsistency or conflict between the English and Latvian versions, the Latvian version (www.request.host/lv/lietosanas-noteikumi) shall prevail in all respects.
In case of any questions regarding the Services or the applicable Terms, the Service Provider may be contacted by sending an official letter to the Service Provider’s legal address: Stabu iela 109 – 1, Riga, LV-1009, Latvia or by email: [email protected]